DELIVERY AND RETURNS.

ORDERS ARE PREPARED AND SHIPPED WITHIN 48H OF YOUR ORDER (EXCLUDING SATURDAY, SUNDAY AND HOLIDAYS).

Your package is shipped the day of the order if it is placed before 12 noon (excluding weekends and public holidays). In periods of high activity, the preparation of the order can take up to 48 / 72h.

You will be notified by email as soon as your package has been shipped and you will receive the tracking number of your order to be kept informed of the proper delivery of your package.

SHIPPING COST.

FREE DELIVERY IN METROPOLITAN FRANCE FROM 100 €.

Delivery to a relay point via Mondial Relay in 4/5 working days (mainland France excluding Corsica): € 4.95 including tax, free for purchases of € 100 or more.

Home delivery via Colissimo, without signature, in 48 / 72h (Mainland France excluding Corsica): € 6.95 including tax, free for purchases of € 100 or more.

DELIVERY TO GERMANY, AUSTRIA, BELGIUM, NETHERLANDS, LUXEMBOURG, ITALY, SPAIN, IRELAND, PORTUGAL AND SWITZERLAND FROM 150 €.

Delivery to a relay point via Mondial Relay in 4 to 7 working days for Belgium, Luxembourg: € 4.95 including tax, for the Netherlands € 5.95 including tax, for Spain: € 7.45 including tax, for Germany : € 9.95 including tax, for Austria, Italy, Portugal € 11.75 including tax, free for purchases over € 150.

Home delivery via Colissimo, without signature, 4 to 7 working days € 12.95 including tax, free from € 150 purchase.

DELIVERY TO OTHER COUNTRIES OF THE EUROPEAN UNION FREE FROM € 200.

Home delivery via Colissimo, without signature, in 4 to 7 working days depending on the destination: € 12.95 including tax, free from € 200 purchase.

DELIVERY IN THE REST OF THE WORLD AND THE DOM TOM OFFERED FROM 250 €.

Home delivery via Colissimo, delivery without signature, 4 to 10 working days depending on destination: € 25 including tax, free from € 250 purchase.

For delivery outside the European Union, including for Switzerland, customs charges may be applied and are the responsibility of the customer.

RETURNS POSSIBLE WITHIN 14 DAYS

Have you received your items but the size or fit does not suit you? Don't worry, you have 14 days from the date you receive your package to return the affected products to us.

RETURN PROCEDURE.

MONSIEUR LOUTRE gives you the possibility to return the products purchased within 14 days of your date of purchase.

The product must be returned in its original packaging, in its original condition, new, unworn, unwashed, label not detached.

Important : Socks worn cannot be returned or reimbursed. 

Return costs are the responsibility of the buyer.

The products should be returned to the following address:

Monsieur Loutre
55 rue de Colmar 3 Fort Boulanger,
59170, CROIX,
FRANCE

WHAT DEADLINE ?

Upon receipt of your return, a confirmation email will be sent to you.

Your refund will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment. In the case of payment by transfer, we will contact you to define the means of reimbursement.

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